4 the Major Problems of Enterprise Management Project Mode
组织结构的设计是与企业环境的不确定性密切相关的。 Organizational structure is closely related with the uncertainty of corporate environment.
(1) 企业项目化模式面临多个变化目标,由于市场变化快,企业不能根据现有的市场来确定企业目标,而必须根据引起市场变化的消费者爱好甚至是更深层次的社会、经济、文化等确定企业的目标。The enterprise project has many objectives, due to the market is changed quickly, the enterprise cannot determine the business goals base on existing market, but should be based on the consumer tastes and even deeper level of social, economic (Franke, R.H., Hofstede, G. and Bond, M.H. 1991).在这种情况下,确定市场目标需要丰富的知识和信息。 In this case, more knowledge and information are needed to determine the market target.但仅仅是信息还是不够的,还必须掌握企业内部的资源。 But the knowledge and information are not enough, the internal resources are very important too.
(2) The temporary of project changes determines the organizational structure, once the project is completed the organization is disbanded (Enright, M.J., Scott, E.E. and Dodwell, D. 1997). 传统典型的组织结构是以职能为核心的金字塔式结构,这种组织结构曾经被大多数企业采用,至今仍然是企业组织结构的在主要形式之一。The traditional typical organizational structure is a pyramid structure based on the functions, this organizational structure has been adopted by most enterprises and still be one of the main forms in the organizational structure of the enterprise.职能型组织结构有明确的分工、权力按等级划分。 The labor division of functional organizational structure is clearly, the power is divided according to grade (Fukuda, K. 1987).但是由于有着明确的分工,他们的利益只与其职责范围内的工作好坏有关,产生在其位只某其职,而且人员之间,部门之间按规定的指挥、协调做事,响应效率比较低。 However, because of the clearly labor division, the benefit is only related with their duties in their scope, so some people will only care their own work and the staff and departments work according to the provisions of the command, this results a low efficiency. T在现代复杂而不稳定的环境里,大量的因素影响着组织并且频繁变化阻挠着管理者的行动,特别是在项目比较多的企业中,几个部门和团队同时变化,环境更加混乱。TTTTTYTTTTTTTTTTTJHJHJHKHDJKAHJAHDJAHJHJhe modern environment is complex and unstable, a large number of factors influence the organization (Dale, B.G. 1999). As they are frequently changing, they blocked the manager's actions, particularly in the relatively large number of enterprises in the project, several departments and teams changes at the same time, the environment is even more chaotic. T所有的一切决定传统的组织结构受到极大的挑战。tThe traditional organizational structure is challenged, so the establishment of a suitable enterprise project management organizational structure is the most pressing issue currently. to同Toto
现代企业越来越清醒地认识到,企业最主要的竞争力已不再是厂房、设备和产品自身,而是信息管理系统、创新能力、企业文化等等。 The modern enterprises aware that the major competitiveness of enterprises are no longer plant, equipment and the product itself, but rather information management system, innovation, corporate culture and so on. 而一个企业文化的形成需要相当长的一段时间,并且需要企业员工形成共识、一致努力才会发挥作用。 The formation of a corporate culture will take a long period of time, and need the employees form a consciousness and efforts (Burril, C.W. and Ledolter, J. 1999).企业文化的独特性、人本性、难以模仿性往往成为一个企业在市场竞争中的有力武器。 The unique corporate culture, human nature often becomes a powerful weapon in the market.
The企业文化的功能大致可以分为两个方面,一是企业文化在企业内部产生的功能。 function of corporate culture can be divided into two sides, one is an enterprise functions within corporate culture. 企业文化可以产生凝聚功能,使得全体员工在广泛认同的企业文化前提下,能够形成整体合力,为实现企业的总体目标而努力。 Corporate culture can generate cohesion function that allows all staff to form an integrated force to achieve the enterprise's overall goals in the widely accepted premise of corporate culture. 二是企业文化在企业外部对社会各阶层所产生的功能。Another is that the function is developed by enterprise culture in all sectors of society outside the enterprise (Chan, J.W.K. 1997).在项目化企业中,文化建设有一大难点 : 由于项目的短期性和项目的多样性,使得员工无法认清企业的总体目标,特别是在虚拟企业和伙伴式经营中,其短期性以及员工工作地方的分散性和成员的复杂性,使其企业文化形成极为困难,即使形成一致的企业文化,其作用也打大折扣。 In the project-oriented enterprises, cultural is difficult to be developed: the employees can not understand the company's overall goals due to the project is short-term and diversity, particularly in the virtual enterprise and partnering, the short-term as well as the dispersion of the local where employees work in make the formation of its corporate culture is extremely difficult, even if the corporate culture is formed, its role is also played with big discount.所以在企业管理项目化模式中,企业文化建设、团队文化建设也是至关重要的。 Therefore, the building of enterprise culture and team culture is also essential in the project-oriented enterprise management model.
知识管理是自 20 世纪泰勒科学管理后最重要的管理发展。 Knowledge management is the most important management development after Taylor's scientific management since the 20th century.在发达国家知识型企业己经成为经济主流,知识员工成为最大就业力量的今天,积极进行企业变革调整,加快知识化进程已经关系到企业存亡。 Knowledge-based enterprises have become the economic mainstream in developed countries, the employment of knowledge workers becomes the largest force (Chan, V. 1998). Carrying out business revolution actively and speeding up knowledge-based process are related with enterprise survival. 由于知识存在于知识型员工的头脑中,企业无法拥有和控制,雇佣关系由雇佣知识转变为知识雇佣资本。 As knowledge exists in the minds of knowledge workers, companies can not own and control it, the employment relationship is transformed from the employment of knowledge to knowledge-employment of capital (Child, J. 1995). 知识型员工出于自己职业的感受和发展前景的强烈追求,人才流动成为企业的普遍现象。 Knowledge workers pursuit their own job based on their own career feelings and development prospects, so talent flows have become a common phenomenon in enterprise.
对于项目型企业,智力资源犹如企业存续与发展的动力引擎。 For the project-oriented enterprises, intellectual resources are the engine which related with the survival and development of corporate. 对此,比尔盖茨曾感言 : 如果把我们最优秀的 20 名员工拿走,我可以说微软将变成一个无足轻重的公司。 Therefore, Bill Gates comments: If our best 20 workers are taken away, I can say that Microsoft will become an insignificant company.,彼得·德鲁克也曾以远见卓识断言 : 怎样提高知识型员工的生产力,怎样对知识型员工进行管理,是企业在 21 世纪面对的最大挑战。 Peter Drucker also asserted: how to improve the productivity of knowledge workers, and how to manage knowledge workers, is the greatest challenge in enterprise in the 21st century.知识型员工之所以是个问题,首先因为知识员工以知识为特权,有的甚至个人成了公司最重要的资源,连老板都高看三分 ; 其次,知识员工以自由为追求,认为知识是自由的动力,对知识员工既不能不管也不能多管 ; 第三,知识员工以走为威胁,经过培养最终为他人作嫁衣,严重的是假设被竞争对手挖走,问题就会比较严重的。 There are several reasons for why knowledge workers is a problem, first, because knowledge is the privileges for knowledge workers, and some even individuals has become the company's most important resource. Secondly, the knowledge workers pursue the freedom, knowledge is power of freedom, so the leader can not manage the worker too much. Third, if knowledge workers go to another enterprise, the competitive power will be lower, this will be more serious.知识员工对于项目化企业特别重要,一是由于知识员工掌握着企业的核心技术,一旦员工的流失就会导致核心技术泄漏 ; 二是由于项目的独特性决定了员工的独特性和适应性。 Knowledge workers is particularly important for enterprise, first, knowledge workers hold the company's core technology, once the loss of staff would lead to leakage of core technology. Second the uniqueness of the project determines the uniqueness and adaptability of employee.在项目进行过程中,一旦中途员工流失会直接导致项目的中断,从而影响到项目的进程,更为严重的是项目领导流失。 In the middle course of the project, once the staff is loosen, it will interrupt of the project, and affect the course of the project, more serious is the loss of project leader.一般的解决办法是空降项目领导或重新安排项目成员,但是从项目成员熟悉到可以对项目进行控制是需要一定时间的,这会导致项目交付时间往后拖延,影响到客户满意度和企业的信誉。 The general solution is to reschedule the project members, but since the new project members are familiar enough to control the project, it will take some time, this will lead to subsequent delays in project delivery time, and affect customer satisfaction and corporate reputation.所以何如招聘并留住创收知识型人群是项目化企业建设的一个重点。 So, how to recruit and hold income-generating knowledge groups is the major focus for enterprises.
There 影响项目进度的因素是很多的,主要有如下几点 : ①团队成员的工作效率。are many factors affect the progress of the project, mainly as the following points: ① Team productive efficiency.团队成员不能永远保持高效的状态,情绪上的波动常常会影响到工作效率。 Team members can not always maintain the high efficiency states, their emotional fluctuations often affect the efficiency (Head, C.W. 1997).一旦一个人的工作被打断,需要一定的时间才能回到原来的工作状态 ; ②出错。 Once a person's work was interrupted, it will take some time to return to its original working condition; ② Error. 信息传递的过程中会出现信息扭曲现象,信息传递也会出现不通畅现象,导致在项目控制中有出错的现象。 The process of information transmission may distort some time, it will be not smooth in information transmission, this results some errors in project control (Hoecklin, L. 1995). T一旦出错要及时纠正,但是在纠正是需要事件和资源的,所以会影响项目的进度 ; ③环境因素。TTThe error should be promptly corrected, but it is necessary to correct the events and resources, so it will affect the progress of the project; ③ Environmental factors.项目不是孤立的,它是时时刻刻与环境联系起来的,一旦项目对环境产生负面效应,环境会做出还击。 Project is not isolated, it is always linked with the environment. Once the project has a negative effect on the environment, the environment will make a fight back.比如在建筑行业中,如果由于施工吵到周围的居民,居民会提出申诉停止施工,那么对项目的进度的影响是非常直接的 ; ④突发事件。 For example, in the construction industry, if the construction is too noisy, the residents will appeal to stop the construction, then the impact of the progress of the project is very straightforward; ④ Emergencies.项目的实际进行中,总是会遇到一些突发事件,事件越长,突发事件可能会越多。, there will be some unexpected events in the actual conduct of the project. 在计划阶段估计所有的突发事件是不可能的,但只要做好心理准备,在发生的时候进行相应的调整。 In the planning phase it is impossible to estimate the entire sudden event, but if you are prepared in mentally, adjusting the events in time, the progress will be normal soon.企业管理项目化的进度管理提倡柔性约束,实际上是对传统承诺的改变和完善,在一定程度上更注重协调,由于项目的进度控制要在同一时间内管理若干个项目的进度,加上实施过程中必须考虑资源约束,这样大大增加了实施和控制的难度。 The progress management of the project in enterprise management promotes flexible constraint (Hofstede, G. 1980), it is a change and improvement for traditional commitment actually, it pays more attention to coordination. Because the progress management of the project control several projects progress at the same time, and resource constraints must be taken into account in the implementation of the process, it increases the difficulty of implementation and controlling greatly. Therefore h如何在项目进行过程中,对时间和资源作出控制是进度管理的难点。hh ow to control the time and resources is difficult in the course of the project in the management.
T企业管理项目化成本管理的主要问题是,传统成本管理与企业项目管理成本管理脱节。The main problem of enterprise management project cost management is that traditional cost management is out of touch with enterprise project cost management. 传统的企业管理成本管理局限在企业内部,甚至只包括生产过程。 Traditional enterprise management cost management confined within the company, or even only the production process (Hunger, J.D. and Wheelen, T.L. 1996).实施企业管理项目化,项目是生命源,而项目成本管理体制重视质量成本、时间成本、资源成本的管理和控制。 Project life source for implementation of the enterprise management projects, while the project cost management system emphasis on quality cost, time cost, resource cost management and controlling.
T在质量成本上存在以下问题 : ①项目活动是一种特殊的物质生产过程,其生产组织特有的流动性、综合性、劳动密集性及协作关系的复杂性,均增加了项目质量保证的难度。The following problems about the quality cost is shown as follow: ① Project activity is a special kind of material production process, its production organization owns specific mobility, integrated, labor-intensive and complexity of collaborative relationship, and these had increased the difficulty of quality assurance. 但是由于企业本身的技术、实力上的问题,在质量管理上有所欠缺,那么实行企业管理项目化必须投入成本加强质量管理力度来提高自己的核心竞争力 ; ②由于项目是与其它企业合作而成立,由于其它企业质量管理的不规范,导致需要进行跨文化管理,增加了难度,在一定程度上增加了成本 ; 在时间和资源成本上,由于项目的时间性紧迫性、资源的有限性及动态性决定了原先的成本管理的不适应性。 However, because the technology and the strength problems of enterprises themselves, something is lacked in quality management, then the implementation of enterprise management must invest to improve their core competitiveness.② As the project is a cooperation with other enterprises, the other enterprise quality management are non-standard, it results the need for cross-cultural management, this increases the difficult and costs in a certain extent. In terms of time and resources costs, due to the urgency of the time of the project, the resources are limited and the decisions are dynamics, the original cost management is non-adaptive.
Traditional enterprises are still the main body of the network economy era. In the information age, traditional businesses will have to face many challenges, faced with enormous pressure to survive, more and more problems in the context of the daily operations of the organization can not be resolved, and the existing organizational structure should be changed (Juran, J.M. 1992). One of the important tasks of enterprise management by project is to integrate enterprise management with enterprise business process and establish business processes on project management as the core. Enterprise business process describes how companies conduct business, is the guidelines of company's business operations and personnel mutual cooperation.
Currently, there are some problems exist in the process of the enterprise project management (Liberatore, R.L. 1993), First, the traditional business approach is to formulate a functional departments then set up business processes according to various departments, process guidance is not strong; second, business processes on project management as the core is set based on the process of project management, and the current domestic project management capacity is not strong; Third, the sign of more mature company's operational management is with a clear business processes and related standards, developing a process suitable for the enterprise is the key process to truly achieve the process leading; Fourth, a successful process optimization of enterprise information depends on technology strongly and need to establish information platform.
信息技术直到九十年代后期才在国内出现迅猛发展的势头。企业从对信息化的无知转入到对信息化的向往,但同时也对信息化充满疑虑。企业竞争环境的变化促使企业向信息化寻求出路,信息技术的成熟及成本的下降使得企业提高信息化水平的积极性得到提高,许多大中型企业在制定长期发展规划中都把信息化建设作为今后几年要抓好的重点任务,同时,网络化的发展为中小企业利用信息,迅速崛起创造了极为有利的条件。 Changes in the enterprises competitive environment promote enterprises to find a way in information technology, the maturity of information technology and declines in cost improve the level of information technology (Martinsons, M.G. 1994). Many large and medium enterprises regarded the information construction as the key tasks to be tackled well in the formulation of long-term development planning in the next few years, at the same time, the development of networks has created extremely favorable conditions for SME.
D企业对于信息化的重视程度不同,有的企业视信息系统为企业的神经系统,所有的日常经营和管理都依托信息系统进行,而有的企业则认为信息化可有可无,信息化并不能为企业销售额带来多少增长。Different enterprises paid different attention to information technology, and some corporate regard the information systems as the nervous system for the enterprise, all of its daily operation and management are relying on information systems (Redding, G. 1993), while some enterprises are considered information technology is non-essential, information can not increase the sales growth for the enterprise.有的企业正确对待信息系统的含义和作用,认真结合企业战略规划进行企业信息化发展规划,总体规划分步实施,选择企业实际的应用系统逐步推广,并逐步摸索出适合企业的信息化项目管理方法 ; 有的企业则认为买来电脑、建好网络就是建好信息系统或者认为信息系统是万能的,可以解决企业所有的问题。 Some enterprises have a correct attitude toward the meaning and role of information systems, they carefully plan enterprise information technology development with corporate strategy, master plans is implemented step by step, promote practical application systems choosing a business, and progressively and gradually worked out for enterprise information technology project management method.由于企业的发展阶段不同,企业对于信息系统的应用程度也不尽相同,有的企业所有的业务都可以在信息系统中完成,没有手工单据和报告的流转,而有的企业则还处于利用电脑打报告的阶段,对于信息系统完全没有感性认识。 As the stages of development of enterprises is different, enterprise information systems applications is different, all business for some enterprises can be completed in the information system, there is no manual transfer of documents and reports, while some enterprises are still in the stage that print report by computers.
随着企业信息系统建设的投入逐步增多,也越来越多地认识到,通过项目管理可以在保证工期、降低成本、提高质量、预防和控制风险等诸多方面起到至关重要的作用,因此将信息系统建设视为项目、以项目管理方法来管理信息化项目的全过程得到越来越多的重视。 As the investment of enterprise information system construction have gradually increased, enterprise recognize that project management can be worked in guaranteeing schedule, reducing costs, improving quality, preventing and controlling risks in many aspects (Sinclair, A. 1989). So managing the whole process of project information is paid more and more attention with project management method regard the information system construction as a project